:root{--navy: #0b2d6b;--navy-2: #123d8a;--sun: #f5c518;--sun-ink: #2a2100;--red: #c8202f;--logo-ink: #ffffff;--bg: #f6f7fb;--surface: #ffffff;--ink: #141a2b;--muted: #5b647a;--line: #e2e6ef;--primary: var(--navy);--primary-ink: #ffffff;--link: #1d4fbf;--good: #0f7a5c;--good-bg: #e3f5ee;--mid: #8a6100;--mid-bg: #fff4d1;--low: #b4540a;--low-bg: #fde9da;--bad: #b3202c;--bad-bg: #fde4e6;--none: #5b647a;--none-bg: #eceff5;--radius: 14px;--shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 4px 16px rgba(16, 24, 40, .05);color-scheme:light}@media(prefers-color-scheme:dark){:root{--bg: #0c1220;--surface: #151d30;--ink: #e8ecf5;--muted: #9aa4bb;--line: #26314a;--primary: #f5c518;--primary-ink: #1a1500;--link: #8fb4ff;--logo-ink: #0b2d6b;--good: #4fd1a5;--good-bg: #0f3328;--mid: #f2c94c;--mid-bg: #3a2f0b;--low: #f5a05a;--low-bg: #3d2410;--bad: #ff7b86;--bad-bg: #3d141a;--none: #9aa4bb;--none-bg: #222b40;--shadow: none;color-scheme:dark}}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Figtree,system-ui,-apple-system,Segoe UI,sans-serif;font-size:16px;line-height:1.55;-webkit-font-smoothing:antialiased}h1,h2,h3{line-height:1.2;margin:0 0 .5em;letter-spacing:-.01em}h1{font-size:clamp(1.6rem,4vw,2.2rem);font-weight:800}h2{font-size:1.3rem;font-weight:700}h3{font-size:1.05rem;font-weight:700}a{color:var(--link);text-decoration:none}a:hover{text-decoration:underline}p{margin:0 0 .8em}.wrap{max-width:1120px;margin:0 auto;padding:0 16px}.narrow{max-width:760px}.section{padding-top:32px;padding-bottom:8px}.muted{color:var(--muted)}.small{font-size:.875rem}.pre{white-space:pre-wrap;overflow-wrap:anywhere}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid transparent;border-radius:999px;padding:10px 20px;font:inherit;font-weight:700;cursor:pointer;text-decoration:none!important;white-space:nowrap;transition:transform .08s,filter .15s}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:var(--primary);color:var(--primary-ink)}.btn-primary:hover:not(:disabled){filter:brightness(1.15)}.btn-sun{background:var(--sun);color:var(--sun-ink)}.btn-sun:hover{filter:brightness(1.05)}.btn-ghost{background:transparent;border-color:var(--line);color:var(--ink)}.btn-ghost:hover:not(:disabled){background:var(--none-bg)}.btn-danger{background:var(--bad);color:#fff}.btn-whatsapp{background:#1f9e55;color:#fff}.btn-facebook{background:#1b5fd1;color:#fff}.btn-lg{padding:14px 28px;font-size:1.05rem}.btn-sm{padding:6px 14px;font-size:.9rem}.link-btn{background:none;border:0;padding:8px 0;color:var(--link);font:inherit;font-weight:600;cursor:pointer}.topbar{background:var(--navy);color:#fff;position:sticky;top:0;z-index:20}.topbar-inner{display:flex;align-items:center;justify-content:space-between;min-height:62px;gap:16px}.logo{display:inline-flex;align-items:center;gap:8px;color:#fff;font-weight:800;font-size:1.2rem;letter-spacing:-.02em;text-decoration:none!important}.logo svg{color:var(--sun)}.logo b{color:var(--sun)}.topbar .logo svg{--logo-ink: var(--navy)}.topbar nav{display:flex;align-items:center;gap:22px}.topbar nav a:not(.btn){color:#dbe4ff;font-weight:600;font-size:.95rem}.menu-toggle{display:none;background:none;border:0;color:#fff;font-size:1.5rem;cursor:pointer}@media(max-width:820px){.menu-toggle{display:block}.topbar nav{display:none;position:absolute;top:62px;left:0;right:0;background:var(--navy);flex-direction:column;align-items:stretch;padding:8px 16px 18px;gap:4px}.topbar nav.open{display:flex}.topbar nav a:not(.btn){padding:10px 0}}.footer{margin-top:64px;background:var(--navy);color:#c9d4f2;padding:36px 0}.footer-inner{display:flex;justify-content:space-between;gap:32px;flex-wrap:wrap}.footer-inner p{max-width:420px;margin-top:10px}.footer .logo svg{--logo-ink: var(--navy)}.footer-links{display:flex;flex-direction:column;gap:6px}.footer-links a{color:#fff}.hero{background:radial-gradient(1200px 400px at 85% -10%,rgba(245,197,24,.22),transparent 60%),linear-gradient(180deg,var(--navy) 0%,var(--navy-2) 100%);color:#fff;padding:56px 0 64px;position:relative;overflow:hidden}.hero:after{content:"";position:absolute;right:-40px;bottom:-60px;width:280px;height:280px;border-radius:50%;background:radial-gradient(circle,var(--sun) 3px,transparent 4px) 0 0 / 28px 28px;opacity:.18;pointer-events:none}.hero-inner{max-width:820px;margin-left:max(16px,calc((100% - 1120px)/2 + 16px))}.hero h1{font-size:clamp(2rem,6vw,3.2rem);margin-bottom:16px}.hero h1 span{color:var(--sun)}.eyebrow{text-transform:uppercase;letter-spacing:.08em;font-size:.78rem;font-weight:700;color:var(--muted);margin-bottom:6px}.hero .eyebrow{color:var(--sun)}.lead{font-size:1.15rem;color:#dbe4ff;max-width:640px}.lead-dark{font-size:1.1rem;color:var(--muted)}.hero-search{margin:24px 0 18px;max-width:600px}.hero-actions{display:flex;align-items:center;gap:16px;flex-wrap:wrap}.hero-or{color:#dbe4ff}.stats-band{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:-28px;position:relative}.stats-band>div{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);border:1px solid var(--line);padding:16px;display:flex;flex-direction:column}.stats-band b{font-size:1.7rem;font-weight:800;font-variant-numeric:tabular-nums}.stats-band span{color:var(--muted);font-size:.9rem}@media(max-width:640px){.stats-band{grid-template-columns:repeat(2,1fr)}}.section-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:14px}.section-head h2,.section-head h1{margin:0}.grid-2,.grid-3{display:grid;gap:16px}.grid-2{grid-template-columns:repeat(auto-fill,minmax(min(100%,420px),1fr))}.grid-3{grid-template-columns:repeat(auto-fill,minmax(min(100%,300px),1fr))}.stack{display:flex;flex-direction:column;gap:12px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.card-title{font-size:1.05rem;margin-bottom:8px}.card-sub{margin:14px 0 4px;font-size:.82rem;color:var(--muted);font-weight:600}.how{margin-top:48px;background:var(--navy);color:#fff;padding:44px 0}.steps{list-style:none;padding:0;margin:20px 0;display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:20px;counter-reset:step}.steps li{counter-increment:step;display:flex;flex-direction:column;gap:4px;color:#c9d4f2}.steps li:before{content:counter(step);width:34px;height:34px;border-radius:50%;background:var(--sun);color:var(--sun-ink);display:grid;place-items:center;font-weight:800;margin-bottom:6px}.steps b{color:#fff;font-size:1.05rem}.link-light{color:var(--sun);font-weight:700}.cta-companies{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap}.cta-companies p{color:var(--muted);max-width:560px}.dial{position:relative;flex:none;display:grid;place-items:center;--tone: var(--none)}.dial svg{width:100%;height:100%;transform:rotate(-90deg)}.dial-track{fill:none;stroke:var(--line);stroke-width:6}.dial-value{fill:none;stroke:var(--tone);stroke-width:6;stroke-linecap:round}.dial-number{position:absolute;font-weight:800;font-variant-numeric:tabular-nums;color:var(--tone)}.dial-sm{width:46px;height:46px}.dial-sm .dial-number{font-size:.95rem}.dial-md{width:68px;height:68px}.dial-md .dial-number{font-size:1.3rem}.dial-lg{width:104px;height:104px}.dial-lg .dial-number{font-size:2rem}.tone-good{--tone: var(--good);--tone-bg: var(--good-bg)}.tone-mid{--tone: var(--mid);--tone-bg: var(--mid-bg)}.tone-low{--tone: var(--low);--tone-bg: var(--low-bg)}.tone-bad{--tone: var(--bad);--tone-bg: var(--bad-bg)}.tone-none{--tone: var(--none);--tone-bg: var(--none-bg)}.tier,.pill{display:inline-block;font-weight:700;font-size:.8rem;padding:2px 10px;border-radius:999px;color:var(--tone);background:var(--tone-bg);white-space:nowrap}.badge-claimed{display:inline-block;margin-left:8px;font-size:.75rem;font-weight:700;color:var(--good);border:1px solid currentColor;border-radius:999px;padding:1px 8px;white-space:nowrap}.company-row{display:flex;align-items:center;gap:12px;padding:10px 6px;border-top:1px solid var(--line);color:var(--ink);text-decoration:none!important;border-radius:8px}.company-row:first-of-type{border-top:0}.company-row:hover{background:var(--none-bg)}.rank{width:22px;text-align:center;font-weight:800;color:var(--muted)}.company-row-main{display:flex;flex-direction:column;min-width:0;flex:1}.company-row-main small{color:var(--muted)}.complaint-card{display:block;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px 18px;color:var(--ink);text-decoration:none!important;box-shadow:var(--shadow);transition:border-color .15s}.complaint-card:hover{border-color:var(--link)}.complaint-card h3{margin:8px 0 4px}.complaint-card p{color:var(--muted);margin-bottom:8px}.complaint-card-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:.9rem}.company-head{background:var(--surface);border-bottom:1px solid var(--line);padding:32px 0}.company-head-inner{display:flex;align-items:center;gap:24px;flex-wrap:wrap}.company-head-main{flex:1;min-width:240px}.company-head h1{margin-bottom:6px}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,150px),1fr));gap:12px;margin:0}.metrics>div{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;display:flex;flex-direction:column}.metrics dt{font-size:.85rem;color:var(--muted);font-weight:600}.metrics dd{margin:2px 0;font-size:1.5rem;font-weight:800;font-variant-numeric:tabular-nums}.metrics small{color:var(--muted);font-size:.8rem}.chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:12px}.chip{border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:999px;padding:6px 14px;font:inherit;font-size:.9rem;font-weight:600;cursor:pointer}.chip.active{background:var(--primary);color:var(--primary-ink);border-color:var(--primary)}.pager{display:flex;justify-content:center;align-items:center;gap:16px;margin-top:20px}.empty{text-align:center;padding:32px;background:var(--surface);border:1px dashed var(--line);border-radius:var(--radius);color:var(--muted)}.note{margin-top:14px;padding:12px 16px;background:var(--mid-bg);border-radius:10px;font-size:.92rem}.error{margin:12px 0;padding:12px 16px;background:var(--bad-bg);color:var(--bad);border-radius:10px}.loading{padding:60px 16px;text-align:center;color:var(--muted)}.thread header{margin-bottom:20px}.thread-meta{display:flex;align-items:center;gap:10px;margin-bottom:10px;font-weight:600}.bubble{border-radius:var(--radius);padding:16px 18px;margin-bottom:14px;border:1px solid var(--line);background:var(--surface)}.bubble.company{margin-left:clamp(0px,6vw,48px);border-left:4px solid var(--primary)}.bubble.consumer+.bubble.consumer,.bubble.consumer:not(:first-of-type){margin-right:clamp(0px,6vw,48px)}.bubble-who{font-size:.85rem;font-weight:700;color:var(--muted);margin-bottom:6px}.desired{margin-top:12px;padding-top:12px;border-top:1px dashed var(--line)}.waiting{padding:12px 16px;border-radius:10px;background:var(--low-bg);color:var(--low);font-weight:600;margin-bottom:14px}.evaluation{display:flex;flex-direction:column;gap:4px;padding:16px 18px;border-radius:var(--radius);background:var(--tone-bg);color:var(--tone);margin:14px 0}.evaluation p{margin:4px 0 0;color:var(--ink)}.share{display:flex;gap:10px;flex-wrap:wrap;margin:20px 0}.aside-cta{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:16px 20px;border-radius:var(--radius);background:var(--surface);border:1px solid var(--line);font-weight:600}.private-banner{padding:10px 14px;border-radius:10px;background:var(--none-bg);font-size:.9rem;margin-bottom:18px}.form{display:flex;flex-direction:column;gap:16px}.form h2{margin:0}.form label{display:flex;flex-direction:column;gap:6px;font-weight:600}.form label small{font-weight:400}input,textarea,select{font:inherit;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:11px 14px;width:100%}input:focus,textarea:focus,select:focus{outline:2px solid var(--link);outline-offset:1px;border-color:transparent}textarea{resize:vertical}.form .check{flex-direction:row;align-items:flex-start;gap:10px;font-weight:400}.form .check input{width:20px;height:20px;flex:none;margin-top:2px}.hint-warn{color:var(--low)}.hp{position:absolute;left:-9999px;width:1px;height:1px}.form-actions{display:flex;justify-content:flex-end;gap:10px}.search{position:relative}.search input{padding:15px 18px;font-size:1.05rem;border-radius:12px}.hero .search input{border:0;box-shadow:0 8px 30px #00000040}.search-results{position:absolute;z-index:10;left:0;right:0;top:calc(100% + 6px);list-style:none;margin:0;padding:6px;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 32px #0000002e}.search-results button{width:100%;text-align:left;background:none;border:0;padding:10px 12px;border-radius:8px;font:inherit;color:var(--ink);display:flex;justify-content:space-between;gap:12px;cursor:pointer}.search-results button:hover{background:var(--none-bg)}.search-results small{color:var(--muted)}.progress{list-style:none;padding:0;margin:0 0 18px;display:flex;gap:8px}.progress li{flex:1}.progress button{width:100%;background:none;border:0;border-top:4px solid var(--line);padding:8px 0 0;text-align:left;font:inherit;font-size:.9rem;color:var(--muted);font-weight:600;cursor:pointer}.progress button:disabled{cursor:default}.progress .past button{border-color:var(--good)}.progress .current button{border-color:var(--primary);color:var(--ink)}.progress span{font-weight:800}.picked{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;border:2px solid var(--primary);border-radius:12px}.picked div{display:flex;flex-direction:column}.picked small{color:var(--muted)}.done{text-align:center}.done-icon{width:64px;height:64px;margin:0 auto 16px;border-radius:50%;background:var(--good-bg);color:var(--good);font-size:2rem;display:grid;place-items:center;font-weight:800}.private-link{text-align:left;background:var(--surface);border:2px solid var(--sun);border-radius:var(--radius);padding:18px;margin:22px 0}.private-link label{display:block;font-weight:700;margin-bottom:8px}.choice{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.choice span{font-weight:600;width:100%}.choice button,.stars button{font:inherit;font-weight:700;border:1px solid var(--line);background:var(--surface);color:var(--ink);border-radius:999px;padding:9px 18px;cursor:pointer}.choice button.on.good{background:var(--good-bg);color:var(--good);border-color:var(--good)}.choice button.on.bad{background:var(--bad-bg);color:var(--bad);border-color:var(--bad)}.stars{border:0;padding:0;margin:0}.stars legend{font-weight:600;margin-bottom:6px}.stars button{border:0;background:none;font-size:2rem;padding:0 4px;color:var(--line)}.stars button.on{color:var(--sun)}.panel-head{display:flex;align-items:center;gap:18px;margin-bottom:20px}.panel-head h1{margin:0 0 4px}.panel-item{padding:0}.panel-item-head{width:100%;display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:16px 18px;background:none;border:0;font:inherit;color:var(--ink);text-align:left;cursor:pointer}.panel-item-body{padding:0 18px 18px}.moderation h3{margin-top:10px}.moderation-actions{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.moderation-actions select{width:auto;flex:1;min-width:200px}.inline-form{flex-direction:row;flex-wrap:wrap;align-items:center;margin:12px 0 20px}.inline-form h2{width:100%}.inline-form input,.inline-form select{flex:1;min-width:180px;width:auto}.filter{margin-bottom:12px}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;background:var(--surface);border-radius:var(--radius);overflow:hidden;font-size:.95rem}.table th,.table td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.table th{font-size:.8rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}.table .pill{margin-left:6px}.token-link{font-size:.8rem;padding:6px 8px;min-width:220px}.prose h2{margin-top:28px}.prose ul{padding-left:20px}.prose li{margin-bottom:6px}.prose .table td:last-child{font-weight:800;text-align:right}.checks{list-style:none;padding:0!important}.checks li:before{content:"✓ ";color:var(--good);font-weight:800}.spaced{margin-top:32px}.row-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:16px}.member{display:flex;align-items:center;gap:6px;white-space:nowrap}.link-btn.danger{color:var(--bad);padding:0 4px;font-size:1.1rem}.team{padding-left:18px}.attachments{display:flex;flex-wrap:wrap;gap:12px;margin:12px 0}.attachment{margin:0;width:132px;display:flex;flex-direction:column;gap:4px}.attachment a{display:block;width:132px;height:100px;border-radius:10px;overflow:hidden;border:1px solid var(--line);background:var(--none-bg)}.attachment img{width:100%;height:100%;object-fit:cover}.attachment-doc{display:grid;place-items:center;height:100%;font-weight:800;color:var(--muted)}.attachment figcaption{display:flex;flex-direction:column;font-size:.82rem}.attachment-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.link-btn.small{font-size:.82rem;padding:2px 0;text-align:left}.file-picker{display:flex;flex-direction:column;gap:8px;align-items:flex-start}.file-btn{cursor:pointer}.file-list{list-style:none;padding:0;margin:0;width:100%}.file-list li{display:flex;align-items:center;gap:10px;padding:6px 0;border-bottom:1px solid var(--line)}.file-list li span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.field-label{display:block;font-weight:600;margin-bottom:6px}.footer-entity a{color:var(--sun);font-weight:700}